Working with MediaSimpel

• 1. Configure and order. Choose your website or service, see the price straight away and check out. We will send you an order confirmation and contract summary.
• 2. Intake. After your order, we collect what we need: copy, images, your logo and any access to existing accounts or your domain.
• 3. Build. We get to work. You can follow progress and ask questions in your account.
• 4. Review and approval. We share a preview. We process your feedback, then you approve the result in your dashboard.
• 5. Launch. After approval, we publish your website on your domain. Ongoing services such as hosting, email and dashboard access continue through your subscription.

A smooth project depends on timely input. Reply to our questions, provide copy and images on time, and review previews. If materials are delayed for a long time, the project may pause or we may deliver with temporary content; your payment arrangements continue. If you do not respond to a delivered version for two weeks, we consider it approved. We always send a reminder first.

• Pay in full. Pay the one-off amount when you order, for example through iDEAL.
• Three instalments without a subscription. For amounts between € 50,00 and € 5.000,00, you can use in3 and pay in three equal parts with 0% interest.
• Three instalments with a subscription. Pay the first instalment at checkout. We then collect the remaining two monthly instalments automatically alongside your subscription. This is also interest-free.
• Subscription. Hosting, domain, email and your dashboard are included in a monthly amount collected by direct debit. Ongoing services, hosting, email inboxes and maintenance can be cancelled monthly. If you choose the platform price, your platform subscription has a minimum term of 12 months.

If you order as a consumer, you have 14 days to change your mind. See the order terms for details.

Your website runs for your business from launch. We release its source code and files once the one-off project costs have been paid in full.

For example, if your one-page site costs € 199,00 and you pay in instalments, you can use it from launch. You can download it and move it elsewhere once the final instalment has cleared. We release your website's source code and files once all one-off project costs have been paid in full. You can then download everything and move your website elsewhere.

Third-party licences, such as stock images or premium plugins, cannot always be transferred; we will tell you when we release the site. A domain registered in your name always remains yours.

Your subscription can be cancelled monthly and ends at the end of the current month. If you choose the platform price, your platform subscription has a minimum term of 12 months. After that, you can cancel monthly. Hosting, email and dashboard access then stop; on request, we can help export your site and move your domain.

If anything remains unpaid, we prepare a final statement. If you cancel a subscription while one-off costs remain payable in instalments or services are included in your monthly amount, you will receive a final statement for the outstanding balance. Specifically:

• Any remaining project instalments become due in full.
• If one-off work was partly included in your monthly fee, for example through a promotion or package, we calculate the part that has not yet been covered.
• You still pay for the current month; it is not refunded.

We email an itemised final statement, payable within 14 days. Once it is paid in full, we release the website so you can take it with you.

With a subscription, we keep your website running with hosting, security updates and backups. Use your dashboard to request changes, add services and follow your figures. Questions? Our customer support can help, or email hello@mediasimpel.nl.